About
Turning it off and on again always works - except when it doesn't.
As a Tech Support Specialist with a broad base of experience in technical support, systems administration and data management, I'm skilled at quickly identifying and resolving everyday issues such as network connectivity, hardware malfunctions, software installation, and system upgrades. I really appreciate the day-to-day impact of my work, and that's why I'm committed high customer and colleague satisfaction and always do what needs to be done for a high-quality result. As someone who's passionate about furthering my knowledge and skills in the IT field, I'm currently studying towards a Bachelor of Applied IT, and, in the midst of it, become experienced in both remote and on-site support for vet clinics.
Network Engineer & Technical Support
Qualified in Web Development, experienced in Technical Support, studying towards Applied Networking.
- City: London, United Kingdom
- Degree: Bachelor in Applied Information Technology (Networking)
- Work: Available Full Time
- LinkedIn: Click Here
- Email: chris.pat.becker@gmail.com
Hobbies and Interests
In my spare time I enjoy tinkering around with my ESXi server and home network, and playing games with friends all around the world - but it's nice to step away from the computer too! I also have a particular soft spot for board games and tabletop roleplaying games and I regularly attend Commander night at the local game stores for Magic the Gathering, and have been part of several D&D and Pathfinder games.
Skills
I have a broad base of skills covering project planning, deployment, and management from networking and cloud computing to Agile project management that ensure I'm able to learn on my feet, gather a rapid understanding of what's needed of me, and ensure positive outcomes wherever I'm applied.
Microsoft Azure
Worked managing a hybrid Azure/on-prem environment using Office 365 and Remote Desktop with a legacy app as part of my role with Vetora, and I am studying in pursuit of the AZ-104 certification.
JIRA
Performed issue tracking during my work as a Quality Assurance Tester, and used to run a small Agile app development project.
Documentation
Created standard diagrams for the physical and logical network layout across eight separate clinics, wrote up business cases for security improvements and new tools, and documented my processes to provide a clean handover as I departed.
SQL
Built several databases using case studies and covered the database development cycle from requirement gathering to deployment, then leveraged those skills to build the back end for a client website as a final project.
Graylog
Built a small proof-of-concept deployment with Vetora from business case to deployment to provide logging for our Microsoft Server environment.
Resume
Summary
Chris Becker
A Tech Support Specialist with a broad base of experience in systems administration, technical support, and data management, training towards a Network Engineering qualification.
- London, United Kingdom
- chris.becker@gmail.com
Professional Experience
Director of Digital Infrastructure
2024
Come On Out - Japan
- Made broad improvements to data practices, from leading a shift towards gathering more quantitative data to processing that data into usable forms.
- Streamlined the team building and balancing process, cutting preparation time by 70%.
- Liased with participants to solve technical issues that appeared during the program.
- Designed and implemented dashboards, enhancing team leaders' ability to monitor and support team status.
- Developed and managed a communications platform for 135 participants, ensuring timely delivery of essential updates.
Technical Support and IT Operations Engineer
2022 - 2024
Vetora Waikato, Te Awamutu
- Provided Level 1 and 2 support for internal teams, praised in the company’s IT Strategy Review by 30% of employees for impactful support.
- Scoped and documented network architecture, improving system transparency and troubleshooting efficiency.
- Travelled regularly to Vetora's eight sites across the Waikato region to provide in-person support to a wide variety of teams.
- Spearheaded transition from email to helpdesk support, achieving 100% user migration within four weeks.
- Developed self-service knowledge base, enhancing helpdesk usability and reducing support workload.
- Created detailed documentation covering the physical and logical network configuration for eight separate sites all across the Waikato.
- Led proposal and implementation of a Graylog server and established onboarding workflows, supporting operational consistency across locations.
- Oversaw the IT side of a major site migration, deprovisioning the old equipment and bringing the new site online.
Quality Assurance Tester
2017
Pinnacle Health Midlands, Hamilton
- Tested functionality and security of the indici™ Practice Management System - a medical practice management system now rolled out across the Waikato and Bay of Plenty region - while it was in development.
- Provided detailed logging of discovered errors and verification of fixes using JIRA.
- Targeted data integrity issues (such as duplicate records) using SQL queries.
- Helped provide specialised testing support as a programming and database subject-matter expert where the expertise of managers and peers ended.
Technical Support Specialist
2016 - 2017
Self-employed, Hamilton
- Provided tailored technical support to a small group of customers, including diagnosing and resolving hardware failure, software updates and compatibilities, and identifying ways to optimise their setups for their particular use-cases.
- Regularly worked around others' schedules and traveled to support customers on-location to suit their needs.
- Built my own flow of business by leveraging regular referrals from existing customers to expand my network and grow relationships with new clients.
Education
Bachelor of Applied Information Technology
2021 - 2024
Waikato Institute of Technology, Hamilton, NZ
Training in Databases, Technical Support, Programming, and with a specialisation in Networking and DevOps.
Diploma in IT Technical Support
2021 - 2022
Waikato Institute of Technology, Hamilton, NZ
General IT and communication skills with some training in a Microsoft 365 environment.
Diploma in Web Development and Design
2021 - 2022
Vision College, Hamilton, NZ
Frontend design and backend development with Javascript and PHP.
Contact
Location:
London, United Kingdom
Email:
chris.pat.becker@gmail.com